Privacy Policy

Last updated: August 2026

This Privacy Policy describes how Ferucal Pty Ltd, operating the Ferucal hair salon at 7 Bridge Street, Sydney NSW, collects, uses, stores, and protects personal information. Ferucal Pty Ltd is registered in Australia with ABN 47 892 631 405, and the business is owned and directed by Eleanor Whitfield. We are committed to handling your personal data responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy applies to information collected through our website at ferucal.com, in-salon interactions, telephone communications, email correspondence, and messaging platforms including WhatsApp and Viber when used for salon-related purposes. By using our services or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please refrain from submitting personal data through our channels and contact us to discuss your concerns before proceeding with a booking.

Information We Collect

We collect personal information that is reasonably necessary to provide hair salon services and manage our business operations. This may include your full name, email address, telephone number, appointment preferences, and service history. When you complete a booking or contact form on our website, we collect the details you voluntarily provide in those fields. For colour services, we may also record information about your hair type, previous chemical treatments, allergy history, and patch test results to ensure safe service delivery. Payment information such as credit card details is processed through our secure point-of-sale terminal and is not stored on our website servers. We may collect technical data when you visit our website, including your IP address, browser type, device information, and pages viewed, primarily for security and analytics purposes. If you communicate with us via social messaging applications, we retain the content necessary to respond to your enquiry and maintain a record of the conversation for customer service quality.

How We Use Your Information

Ferucal uses personal information to schedule and confirm appointments, deliver the hair services you request, and communicate with you about changes to your booking. We may send appointment reminders via email or SMS to reduce missed visits and help you manage your schedule effectively. Your service history allows our stylists to provide continuity of care and personalised recommendations based on previous visits. We use contact details to respond to enquiries submitted through our contact form, email, or phone. Aggregated and anonymised data may be used internally to analyse appointment trends and improve salon operations, but this data cannot identify individual clients. We do not use your personal information for purposes unrelated to salon services without obtaining your explicit consent first. Marketing communications about promotions or loyalty programme updates are sent only to clients who have opted in to receive them, and you may unsubscribe at any time.

Disclosure to Third Parties

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Personal data may be shared with trusted service providers who assist us in operating our business, such as appointment management software providers, email delivery services, and payment processors. These providers are contractually required to handle your data securely and only for the purposes we specify. We may disclose information when required by law, such as in response to a court order, regulatory request, or to protect the rights, property, or safety of Ferucal Pty Ltd, our clients, or others. In the event of a business restructuring or transfer of ownership, personal information may be transferred to the successor entity subject to equivalent privacy protections. Any international transfer of data by our service providers is assessed to ensure appropriate safeguards are in place consistent with Australian privacy standards.

Data Security and Retention

Ferucal implements reasonable technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure, or destruction. Our salon systems are protected by access controls, and staff receive training on confidentiality obligations as part of their employment. Website forms transmit data over encrypted connections where supported by your browser. While we take security seriously, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security. We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, including satisfying legal, accounting, and reporting requirements. Client appointment records are typically retained for seven years after your last visit unless a longer period is required by law. You may request deletion of your data subject to our legal retention obligations, and we will respond to such requests within a reasonable timeframe.

Your Rights and Contact

Under the Privacy Act 1988, you have the right to request access to the personal information we hold about you and to ask for corrections if you believe any data is inaccurate, out of date, incomplete, or misleading. To exercise these rights, contact us at ferucal@hotmail.com or write to Ferucal Pty Ltd, 7 Bridge St, Sydney NSW. We will verify your identity before processing access or correction requests to protect your privacy. If you have a complaint about how we have handled your personal information, please contact us first so we can attempt to resolve the matter directly. We aim to acknowledge complaints within five business days and provide a substantive response within thirty days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements, and the revised version will be posted on this page with an updated date.