Terms of Use

Last updated: August 2026

These Terms of Use govern your access to and use of the website operated by Ferucal Pty Ltd at ferucal.com and related online services connected to Ferucal hair salon at 7 Bridge Street, Sydney NSW. Ferucal Pty Ltd is an Australian proprietary company with ABN 47 892 631 405, owned by Eleanor Whitfield. By accessing this website, submitting a form, or booking a service, you agree to be bound by these terms. If you do not agree, you must discontinue use of the website immediately. We reserve the right to modify these terms at any time, and continued use after changes are posted constitutes acceptance of the revised terms. It is your responsibility to review this page periodically for updates. These terms apply in addition to any specific conditions communicated at the time of booking or displayed in our salon.

Website Use and Acceptable Conduct

The content on this website is provided for general information about Ferucal salon services, pricing, and contact details. You may browse the site for personal, non-commercial purposes related to evaluating or booking our hair services. You must not use the website for any unlawful purpose or in any way that could damage, disable, or impair the site or interfere with other users. Attempting to gain unauthorised access to our systems, scraping content without permission, or transmitting malicious code is strictly prohibited. All text, images, logos, and design elements on this website are owned by or licensed to Ferucal Pty Ltd and are protected by Australian copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written consent. References to third-party products or brands on our site do not imply endorsement unless explicitly stated. We make reasonable efforts to ensure information on the website is accurate as of 2026, but we do not warrant that all content is complete, current, or free from errors.

Bookings and Service Agreements

Submitting a booking form on our website constitutes a request for an appointment and does not guarantee availability until confirmed by our team. We will contact you to confirm date, time, stylist assignment, and estimated pricing based on the service selected. A confirmed appointment creates a service agreement between you and Ferucal Pty Ltd subject to our salon policies including cancellation terms and satisfaction guarantees described on our services page. You agree to provide accurate contact information and to notify us promptly of any changes to your availability. Late arrival may result in shortened service time or rescheduling to avoid delaying subsequent clients. Prices displayed on the website are indicative and may vary depending on hair length, thickness, and service complexity as assessed during consultation. Deposits may be required for bridal packages and extended colour sessions, with specific terms communicated at booking. Failure to attend a confirmed appointment without adequate notice may result in a cancellation fee as outlined in our salon policy.

Limitation of Liability

To the maximum extent permitted by Australian law, Ferucal Pty Ltd and its directors, employees, and contractors shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website or our salon services. Our total liability for any claim relating to a service provided at the salon shall not exceed the amount you paid for that specific service. Nothing in these terms excludes or limits liability that cannot be excluded under the Australian Consumer Law, including guarantees relating to services supplied with due care and skill. Hair services involve variables including hair condition, previous treatments, and home maintenance that can affect outcomes despite professional execution. We provide consultations and patch tests to minimise risk but cannot guarantee identical results to reference images or descriptions. The website may contain links to external sites such as mapping services or messaging platforms; we are not responsible for the content or privacy practices of those third-party sites. You access external links at your own risk and should review their respective terms and policies.

Dispute Resolution and Governing Law

If a dispute arises in connection with these terms or our services, we encourage you to contact us first at ferucal@hotmail.com or by phone at +61280185636 so we can attempt to resolve the matter informally. Ferucal Pty Ltd is committed to fair handling of client concerns and will review complaints in good faith within a reasonable period. If informal resolution is not successful, parties agree to attempt mediation before pursuing formal legal proceedings where appropriate. These Terms of Use are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of New South Wales. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision shall not constitute a waiver of that right. For questions about these Terms of Use, contact Ferucal Pty Ltd at 7 Bridge St, Sydney NSW, or email ferucal@hotmail.com during business hours.